Refund policy

Is my purchase refundable?  Because Hop 2 sells new and preowned items we have a very stringent policy.  Please read below carefully and you can always contact us for any return question at hop2services@gmail.com.

New & Hand Crafted Items

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping will be your responsibility.

To start a return, you can contact us at hop2services@gmail.com. If your return is accepted, we will instruct you where to send your package and provide you with a return authorization number that must be clearly identified on the outer packaging,  Items sent back to us without first requesting a return may not be accepted. 

Preowned Items

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping will be your responsibility.

To start a return, you can contact us at hop2services@gmail.com. If your return is accepted, we will instruct you where to send your package and provide you with a return authorization number that must be clearly identified on the outer packaging,  Items sent back to us without first requesting a return may not be accepted. 

Gift Wrapped and Personalized Items 

Any item/s that are returned for a refund and had been gift wrapped/personalized by Hop 2 Services; no refund for this service will be issued.  Refund will be for item/s only.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale and Clearance Items

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.